Privacy Policy
Effective Date: October 5, 2026
El Paso-Phoenix Pumps, Inc. (“El Paso-Phoenix Pumps,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains what personal information we may collect, how we collect it, how we use it, when we may share it, and the choices you have regarding your information.
1. Information We Collect
Depending on how you interact with El Paso-Phoenix Pumps, we may collect the following types of information:
Information You Provide Directly
You may provide personal information when you:
- Contact us through our website, email, telephone, or other communication methods.
- Request information about our products or services.
- Request a quotation or proposal.
- Place an order or purchase products or services.
- Request technical or customer support.
- Submit a contact or inquiry form.
- Sign up to receive communications from us, including SMS/text messages.
- Communicate with our employees or representatives.
This information may include your:
- Name
- Company name
- Mailing or business address
- Email address
- Telephone or mobile phone number
- Billing and shipping information
- Information regarding products or services you request or purchase
- Information you provide in communications with us
Information Collected Automatically
When you visit our website, certain information may be collected automatically, such as your IP address, browser type, device type, operating system, pages viewed, referring website, and general website usage information.
We may use cookies or similar technologies to help operate, secure, and improve our website and understand how visitors use it.
2. How We Use Personal Information
We may use personal information for legitimate business purposes, including to:
- Respond to inquiries and requests.
- Provide quotations and proposals.
- Process and fulfill orders.
- Provide products, services, and customer support.
- Communicate with customers regarding their accounts, orders, services, or requests.
- Schedule appointments, deliveries, service calls, or other business activities.
- Send requested information and updates.
- Send SMS/text messages when you have provided appropriate consent.
- Improve our products, services, website, and customer experience.
- Maintain business and customer records.
- Prevent fraud, misuse, or unauthorized activity.
- Comply with applicable laws and legal requirements.
3. SMS/Text Messaging
If you voluntarily provide your mobile telephone number and consent to receive SMS/text messages from El Paso-Phoenix Pumps, we may use your number to send messages related to the purpose for which you provided consent.
These messages may include customer service communications, appointment or service notifications, order or delivery updates, requests for information, and other business-related communications consistent with the consent you provided.
SMS consent and mobile telephone numbers will not be shared with third parties or affiliates for their own marketing purposes.
Message and data rates may apply. Messaging frequency may vary.
You may opt out of SMS messages at any time by replying STOP. After you send STOP, we may send a confirmation message, and you will no longer receive SMS messages from us unless you provide a new consent.
For assistance, reply HELP or contact us using the information provided on our website.
For additional information regarding SMS communications, please see our SMS Terms & Conditions.
4. How We Share Personal Information
We may share personal information when reasonably necessary to operate our business and provide requested products or services.
For example, we may share information with:
- Service providers that perform business functions on our behalf.
- Shipping, delivery, or logistics providers when necessary to fulfill an order.
- Payment processors or financial institutions when necessary to process transactions.
- Technology, website, hosting, communications, or customer-support providers.
- Professional advisors, such as attorneys, accountants, or other consultants.
- Government authorities or law enforcement when required by law or when reasonably necessary to protect our rights or comply with legal obligations.
We do not sell or rent your personal information.
We do not share SMS consent or mobile telephone numbers with third parties or affiliates for their own marketing purposes.
5. Protection of Personal Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
6. Third-Party Websites and Services
Our website may contain links to websites or services operated by third parties.
If you visit a third-party website, that website's privacy policy and terms will apply. El Paso-Phoenix Pumps is not responsible for the privacy practices, security, or content of third-party websites.
7. Children's Privacy
Our website and services are intended for businesses and general audiences and are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 through our website.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business records, resolve disputes, enforce agreements, and comply with legal and regulatory obligations.
9. Your Privacy Choices
Depending on applicable law, you may have certain rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain personal information.
You may also choose not to receive certain marketing communications from us.
SMS users may opt out of text messaging at any time by replying STOP.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.
When we make changes, we will update the Effective Date shown at the top of this Privacy Policy.
11. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
El Paso-Phoenix Pumps, Inc.
26 Butterfield Trail Blvd
El Paso, TX 79906
Phone: 915-757-1300
Website: www.elpasophoenixpumps.com
SMS Terms & Conditions
Effective Date: October 5, 2026
By opting in to receive SMS/text messages from El Paso-Phoenix Pumps, Inc., you agree to these SMS Terms & Conditions.
1. SMS Program
El Paso-Phoenix Pumps, Inc. may send SMS/text messages to customers and other individuals who have provided appropriate consent.
Messages may include:
- Customer service communications
- Appointment and service notifications
- Order and delivery updates
- Requests for information
- Product or service-related communications
- Other business communications consistent with the purpose for which you provided consent
2. Consent
By providing your mobile telephone number and affirmatively consenting to receive SMS messages, you agree to receive SMS messages from El Paso-Phoenix Pumps, Inc. regarding the applicable business purpose.
Consent to receive SMS messages is not a condition of purchasing any product or service.
3. Message Frequency
Messaging frequency may vary depending on your interactions with El Paso-Phoenix Pumps and the services or communications you have requested.
4. Message and Data Rates
Message and data rates may apply. Your mobile carrier's standard messaging and data rates may apply to SMS messages you receive or send.
5. How to Opt Out
You may opt out of SMS communications at any time by replying:
STOP
After you send STOP, you may receive one final confirmation message. You will not receive additional SMS messages from us unless you provide a new consent.
6. Help
For assistance with SMS communications, reply:
HELP
You may also contact El Paso-Phoenix Pumps using the contact information provided on our website.
7. Supported Carriers
SMS availability may vary by mobile carrier. El Paso-Phoenix Pumps is not responsible for delays or failures in SMS delivery caused by mobile carriers or other third-party telecommunications providers.
8. Privacy
Your privacy is important to us.
El Paso-Phoenix Pumps, Inc. does not sell or share SMS consent or mobile telephone numbers with third parties or affiliates for their own marketing purposes.
For additional information regarding how we collect, use, and share personal information, please review our Privacy Policy.
9. Changes to the SMS Program
We may modify, suspend, or discontinue the SMS program at any time, subject to applicable law.
10. Contact Information
El Paso-Phoenix Pumps, Inc.
26 Butterfield Trail Blvd.
El Paso, TX 79906
Phone: 915-757-1300
Website: www.ElPasoPhoenixPumps.com
Required SMS Disclosure
If you consent to receive SMS from El Paso-Phoenix Pumps, Inc., you agree to receive SMS messages from us regarding customer service communications, appointments, service notifications, order and delivery updates, requests for information, and other business communications related to our products and services.
Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary.
View our Privacy Policy at [Privacy Policy URL] and our SMS Terms & Conditions at [SMS Terms & Conditions URL].
SMS consent and mobile telephone numbers will not be shared with third parties or affiliates for their own marketing purposes.